By StrangeWork.com: Some of you may remember my recent rant about Travelocity. Well I’m happy to report that today my girlfriend received an email from the Travelocity.com complaint department stating they would issue her a full refund AND give her a free one night stay at a hotel of equal value. Wow!
I’m quick to rant on a company that has shady practices, but I’m also just as quick to write about a company righting a wrong. Travelocity did the right thing and refunded the full amount for the hotel room that we didn’t stay in. Was it because of my blog post? I’d like to think my rant played a part in their change of heart. After all I did send them the link.
It’s customer service like this that can help companies survive. I vowed never to use them again, but after the way they handled my complaint I will be using Travelocity for my future travel plans.
You won me back Travelocity. Good play!