Xbox 360 repaired and returned

My Xbox 360 repair journey has come to an end. I received my Xbox 360 back from Microsoft support last Friday. It took a total of 19 days from the initial call to receiving my Xbox back and working. Xbox 360 logo

It was very apparent that Microsoft has spent a lot of money on the repair process. The entire process was very streamlined and efficient.

Overall I have to give Microsoft props. I don’t think they could have made this process any easier. I’ve spoke with gamers who sent there system in back in June and had a horrible experience, but it appears they have worked out all of the bugs in their system.

If your Xbox is busted I suggest you get the repair process started ASAP. Halo 3 will be here before you know it and then there might just be a line to get your Xbox repaired.

Xbox 360: Coming home to daddy

I just received an email from Microsoft informing me that my Xbox 360 repairs have been completed! It’s pretty amazing how quickly my Xbox 360 was fixed:

8/6/2007 – Mailed Xbox 360 to Microsoft support via UPS

8/10/2007 – Microsoft received my Xbox 360

8/12/2007 – Receive email stating repairs are done

Microsoft received my package on 8/10 and my Xbox was fixed by 8/12. Keep in mind 8/10 was a Friday, so this means they are working weekends to complete these repairs. I should receive my Xbox this week!

I’ve actually been too productive without my Xbox, so it’s return will be very nice! Now I can finally finish up Saints Row.

Xbox 360: Sent for repairs

If you read my earlier post titled “How to return an Xbox 360 for repairs” then you know the troubles I’ve had with my Xbox 360. I received my packaging on Friday and shipped my Xbox out this Monday morning.

Xbox 360 packaging

I was told by Microsoft Tech Support that it would take around 4-6 weeks to receive another Xbox 360. I’ve also heard from some Xbox owners that they received a refurbished Xbox 360 within 2 weeks. Only time will tell.

How To: Return an Xbox 360 for repairs

If you read my post Xbox 360 Red Ring of Death, you know my Xbox has recently died. I got motivated today and called Xbox support to start the process of returning my Xbox for repairs. Here is a quick guide outlining the steps I took to get my Xbox repaired.
Xbox 360 Red Ring of Death image
Step 1: Call Microsoft Xbox support at 1-800-4MY-XBOX (1-800-469-9269)

Step 2: Get a support specialist on the line. Go through their basic troubleshooting steps to determine your Xbox is indeed broke.

Step 3: Microsoft will send a pre-paid UPS box for your Xbox to be shipped in. Make sure you write your reference number on the side of your Xbox before sending it off.

Step 4: Remove all attachments from your Xbox including your hard drive and face plate.

Step 5: Send your Xbox to Microsoft in the UPS package and wait for a refurb to arrive.

The support tech said the normal turn around time is 4-6 weeks. I have a feeling that wait time is going to increase dramatically when Halo 3 launches in September.

It’s too bad we have to do this, but at least Microsoft has stepped up to the plate to cover these repairs.