Travelocity refuses to reimburse for unsafe/filthy hotel

By StrangeWork.com: After a recent trip to Charlotte, NC I can say that I will NEVER use Travelocity again. We made reservations to stay at the Ramada Inn next to the airport in Charlotte through Travelocity. The hotel had many flaws including moldiness, broken doors, stains everywhere, disgusting old sheets/blankets, and was located in an unsafe area of town. We asked for another room which had even more problems. After 5 minutes in our second room we decided to leave for another hotel.

After our trip my girlfriend contacted Travelocity for a refund, which they refused to give. Travelocity’s cancellation policy states:

“Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early”

So if you check in to a hotel and enter your room to find a rabid dog snacking on a fresh carcass it’s too late for Travelocity to issue you a refund on your reservation. That’s quality customer satisfaction with a smile isn’t it? That is why I have cancelled my Travelocity account and will NEVER use them again. End rant.

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Comments

  1. diane sherman says:

    Any idea how Travelocity’s policy stacks up against policies of other travel sites? Sorry you had a bad experience, though.. sounds awful!

  2. Call your Credit Card company and have them initiate a chargeback… Travelocity may not work for you, but the CC company does. They should be able to help you out.

  3. Dude. reality check. you booked a RAMADA. were you not aware that ramadas are the nastiest hotels in north america?

  4. P. Morgan says:

    Ok, To whom it may concern. 8-24-2009
    Sun .23.2009, I’ve spoken to reps Keith, Chad, Supervisor Julie, rep Iam, Vanessa, Supervisor Sari, and the 2 booking reps that gave me incorrect information about the hotel in the booking process. Mon 8.24.2009 reps Nathaniel and Boris., supervisor Eve. Phone has hung on on me 5 times during this process and it is virtually impossible to get a supervisor or any competent agent to handle the matter at hand.

    Matter at hand – I booked a hotel where I was told the room was a special suite with a fireplace. When I arrived it was a king basic room. Upon calling down to the front desk, the clerk alerted me that no room in the entire hotel had a fireplace. I decided to leave, called back the same line it was so easy to get through to take my money, and this is where the nightmare began.
    Above is a condensed version of the hell.

    As a long standing customer, I am sending this note to put you on notice,
    that the “delights” of this experience will be going out to the masses in blog,form, and I hope no one ever has to deal with the type of treatment I went through.